The telecommunication ecosystem is constantly evolving and the arrival of cloud, a few years ago, completely changed this sector. Today, more and more companies are turning to cloud computing solutions, of which the IP telephony tools are obviously part. NEOPOS offers powerful solutions hosted by CISCO:
WEBEX CALLING AND CONTACT CENTER
Cisco Webex Calling
YOUR PHONE SYSTEM IN THE CLOUD
Webex Calling is a cloud-based phone system that is optimized for midsized businesses. It has all the essential business calling capabilities you are likely to need. No need to worry anymore about the expense and complexity of managing a phone system infrastructure on your premises. We take care of the Webex Cloud so you can focus on what matters most.
SIMPLER, INTUITIVE COMMUNICATION
PHONES FOR EVERY USER AND OFFICE LOCATION
Cisco Webex Calling supports a wide range of Cisco 6800 Series, 7800 Series, and 8800 Series IP Phones. In the main office or branch, public area, conference room, or your home office—all your phones are connected together.
COMPREHENSIVE PBX CAPABILITIES
Welcome callers with a virtual receptionist and personalized voice mailboxes. Make calls with extension numbers, direct inward dialing (DID) numbers, or directory-based dialing.
ENHANCED EXPERIENCE FOR MOBILE DEVICES
Make and receive calls with the Webex app on your desktop and mobile devices. Become more productive with messaging, screen and file sharing, and complete meetings capabilities now available from anywhere.
SECURITY AND EXCRYPTION FROM END TO END
Protect your business from threats with encrypted phone registration, activation, call signaling, voicemail, audio, and video streams. Even the management is secure because all administrative and end-user interfaces are encrypted.
New microservices architecture with enterprise-grade horizontal scale
Rapid feature innovation and deployment
Extended calling options, including PSTN and Webex Calling integration
Single pane-of-glass provisioning and management for Webex collaboration services with Webex Control Hub
Cisco WebEx contact center
Built for the future of customer experience
The all-new Webex Contact Center gives customers the answers they need in the channel they prefer, all with exceptional speed and accuracy. So they can reduce the stress in their day.
Digital-first customer journeys
Customers can connect their way, using text, social, chat, email, or voice. Then you can capture immediate feedback with Webex Experience Management customer experience surveys.
Intuitive experiences and super-agent intelligence
AI-powered agent assistance and a new, user-optimized agent desktop enhance agent experience and increase their productivity.
Customizable platform, ultimate flexibility
This enterprise-grade platform is out-of-the-box ready, yet a fully customizable cloud contact center, from the contact center market leader.
Engage your entire team of experts
Webex messaging, video, and calling tools let agents and subject-matter experts work together to optimize every customer engagement.
Easy cloud management
Webex Calling is easy and intuitive to provision, manage, and set up. The Webex Control Hub provides a simple interface for IT to make changes, and a self-care portal means users can handle basic settings and preferences for themselves.
Flexible calling-plan options
Take advantage of the power of the Webex platform for complete collaboration with calling plans. Or, you can choose a calling plan from leading Cisco partner carriers, and be connected through a local gateway or the cloud.
Customers can connect in their channel of choice – text, social, chat, email, call
Fast and easy 24/7 self-service with voice and chat virtual agents
Frictionless agent desktop with modular extensibility
Full context awareness with complete customer history, including customer journey results, in a single interface
We offer flexible solutions
Contact one of our technology advisors to learn more about our collaboration and contact center technologies for IP telephony environment solutions.