Discover the breadth of NEOPOS expertise and listen to your customers with the integration of management solutions for your customer contact center.
Specialized in optimizing workflows, the CALABRIO solution enables your company to implement powerful tools that help increase the efficiency of your customer contact center operations by focusing on productivity.
With the implementation of a call recording system, you can:
- Maximize the quality of the interactions by ensuring the correctness of the exchanges with the customers;
- Simplify conflict management by protecting the integrity of the message;
- Increase the productivity of customer contact centers by setting up training workshops.
By implementing analytical tools, you can:
- Develop internal quality management and compliance programs;
- Implement incentives for agents and conduct retention program follow-ups;
- Making informed decisions by accessing the content of customer interactions;
- Exploit the value of the message transmitted by your clientele.
By integrating workforce management, you can:
- Minimize your labor costs;
- Optimize the performance of your customer contact center;
- Help retain your agents.