NEOPOS has extensive expertise to help your business meet the technological challenges of your customer contact center. We are attentive to your needs and with more than 20 years of experience in optimizing customer contact centers, NEOPOS is the partner you need.
CUSTOMER CONTACT CENTER
Workflow optimization
Customized development
Customer contact centers are evolving and are now an indispensable customer service tool. It is a point of service, sales, technical support and even a loyalty tool in a market where competition is constantly growing. NEOPOS has the expertise of CALABRIO’s optimization solutions that have been integrating powerful management tools into customer contact centers around the world for more than two decades.
CALABRIO ensures sound workforce management, provides powerful tools to analyze and improve the experience of your clients and employees, while allowing managers to oversee, train and monitor customer contact center operations with simplicity and reliability.
Every day, companies are facing operational challenges with their telecommunication systems and contact centers also experience their share of challenges! Over the years, NEOPOS has gained expertise in the development of dynamic and customized tools for customer contact centers equipped with CISCO systems.
As the contact centers of each company know different realities and unique issues, we are aware that the integration of personalized, dynamic and efficient tools can have a major positive impact on both the financial aspect and the internal and external client experience.
Omnichannel experience
Traditional customer contact centers are no longer relevant. Today, customers are looking for instant answers and personalized service integrated with multiple telecommunications platforms. NEOPOS integrates CISCO’s omnichannel tools with Context Service.
This cloud platform enables companies and their agents to follow their clients’ journey and thus their service context through the various channels available. Visits to a web page, emails sent to the technical support department, social media interactions, SMS follow-up… the omnichannel experience is now integrated into the agent tools in customer contact center, allowing to offer customer a more personalized service.
We offer flexible solutions
Contact one of our technology advisors to learn more about our collaboration and contact center technologies for IP telephony environment solutions.
