Telecommunications systems are evolving as the number of technology platforms is constantly growing. Your customer contact centers must therefore be on the lookout for the latest technologies and provide an omnichannel experience to their customers.
Your customers’ expectations also follow the trend and many now want to communicate with your business via their mobile phone, email, chat or even SMS at any time! While the Web is an important communication showcase, always available and accessible 24 hours a day, make sure you have the tools to listen to them.
Your customers are omnichannel! They want an omnichannel experience! Be omnichannel!
NEOPOS now integrates CISCO’s “Context Service” solution that provides visibility into your customers’ omnichannel experience. This cloud platform is available in the CISCO Customer Contact Center environment. Once integrated, the “Context Service” tool allows to follow the client’s path via the different platforms (Web, phone, social media, chat…) and transmits the information to the agents in real time.
With the “Context Service” tool, the omnichannel experience integrated by NEOPOS, you can:
- Automatically redirect the call to a customer contact center agent already involved;
- View the history of communications and cross-platform exchanges;
Improve your clients’ omnichannel experience by taking into account previous interactions;
- Maximize the power of the information gathered and simplify processes;
- Implement a cloud solution that does not require investment of equipment such as a server.
Your customers are demanding and your competition is strong. Opt for the integration of CISCO’s “Context Service” that allows your company to stand out by optimizing the performance of your customer contact center. The information conveyed during your customers’ omnichannel experience in your environment allows your employees to offer an outstanding service. And find out even more advantages subscribing to complementary solutions like CISCO’s CALABRIO Workflow Optimization and Customized development tools.
With NEOPOS, your CISCO “Context Service” omnichannel tool integrator, reap the benefits of customer and employee satisfaction!